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What follows is a real letter to a vendor: We just got a load of fun stuff from you. Thank you. However, we are disappointed in the fart whistle. One was returned from a customer; it wouldn't whistle at all. So we tried out some others. They whistle, but in no way did they sound like a fart. We think our buyers will be disappointed, so we pulled them off the sales floor. Would it possible to get credit toward our next order? Yours sincerely, If you ever find you're disappointed with something you bought at Finnegan's, we hope you'll...

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A customer called yesterday. She had written a Google review of our store and wanted to be sure we saw it. She had called the week before, told us her parameters, and we picked out some items and mailed them to the children's hospital, on her behalf. The boy has cancer, and his new toys were a small good thing. Something. A way of letting him know his aunt and uncle loved him. The boy liked the toys, and the aunt was grateful for what we'd done. But we didn't go out of our way to help her. It's just...

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Is Finnegan’s still open? Yes! And we’ve been in our new location for five years now… It’s the rare customer that prefers change, and rarely do we hear anyone say they like the new space better. But that’s come to be expected after 25 years on the same location. What third-generation Finnegan’s shoppers may not realize is that the old location was new once too. We’re now in our FIFTH location. (Free $50 Finnegan’s gift card to the first person who can tell us the first three locations.) Some of us love the new place. Lots of windows, lots of...

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Our tagline came to us from an out-of-town customer. "Wow. Places like this still exist?" Not every town has an independently owned toy store. And that's sad! Sadder still, not every neighborhood has one. We think of Finnegan's as Portland's neighborhood toy store. We've been independently owned since 1977--with the same owner, now in our fifth physical location. We love hearing our customer's exclamations, aghast or not. Welcome to our new website, and we hope to hear YOU in the store soon.

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